HagolfHelp
Support
Help with the app
Tell us which phone and browser you use, and what you tapped. A screenshot helps.
Privacy and your data
Requests to see, correct or delete data. Write from the email address of your account if you can.
Frequently asked questions
Signing in
How do I sign in?
Install Hagolf on your phone, open it, and tap Continue with Google. The next screen asks for the name you want to be known by, prefilled with what Google knows, and optionally your handicap index. From then on you are your name everywhere in the app; your email address is never shown to anyone.
I don’t want to use Google. Is there another way?
Not at the moment: Google sign-in is what keeps Hagolf free of passwords. If that stops you using the app, write to us; it helps us decide what to offer next.
Will I be signed out when I’m offline?
No. A phone stays signed in for months and refreshes its sign-in by itself. If a session does run out while you are offline, nothing is lost: every round and change stays on the phone and goes out the next time you are signed in.
Phones
How do I install it?
On an iPhone, type app.hagolf.app into Safari, tap Share, then Add to Home Screen. On Android, open it in Chrome and tap Install app (or find it in the browser menu). See Install it on your phone.
I’m moving to a new phone. What do I do?
On the old phone, open Hagolf once with a signal so any rounds scored offline are sent on. Then install Hagolf on the new phone and sign in with the same Google account. Your rounds, leagues, friends and purchases come back by themselves. When you are happy, sign out on the old phone.
Does it work without a signal?
Yes. Courses, themes and fonts are stored on the phone, and every score is kept there and sent to the shared database when there is a signal again. Open the app once with a connection before you go, so it is up to date.
I don’t get notifications.
Switch updates on in the app under Me (the gear, top right). On an iPhone, notifications only work when Hagolf has been added to the home screen and is opened from its icon. Also check that notifications for Hagolf, or for your browser, are allowed in your phone’s settings.
Your data
How do I download my data?
In the app, go to Me (the gear, top right) › Data and backup › Download my data. You get one JSON file with everything your account can see: your account, your rounds and scores, your leagues, your address book, friends and purchases.
How do I delete my account?
Me › Data and backup › Delete my account. Everything about it is on the Delete your account page, including how to ask by email.
Someone put me on a card. Can I see it or have my name removed?
If you join Hagolf, you can claim the card and see it in your own app. Without an account, write to privacy@hagolf.app and we will tell you what we hold or take your name off.
Purchases
I bought something. Does it work on my other phone?
Yes. A purchase belongs to your account, not to the phone: sign in with the same Google account and it is there.
Something I bought doesn’t work.
Write to support@hagolf.app with the email address of your account and what you bought. We will fix it, or refund you if we can’t.